To apply and advance my skills as a multi-platform systems and network administrator in a medium to large enterprise environment.

Previous Experience

CRS Retail Systems (formerly Apropos Retail Management Systems), Lynnwood, WA, a full-line retail chain management software developer and systems integrator targeting small to medium retail chains.

Job Title: Systems Engineer – 2002-present

• Build, install, maintain and support servers running Red Hat Linux 6.x/7.3/9.0, MS Windows Server NT/2000/2003, and SCO OpenServer (Unix) 5.0.x, plus desktop systems running MS Windows 98-XP, for use in corporate and retail locations as servers and workstations.
• Configure and support Linux and 3rd-party firewall/gateway/VPN systems and solutions.
• Configure and support Informix and MySQL databases.
• Serve as tier-3 escalation point for support center on systems, networking and hardware.
• Support implementation projects from contract to completion with regards to systems, networking, backup and recover, and facilities preparation.
• Implement and support retail-chain wide-area and virtual-private networks.
• Teach systems administration classes to customers and internal users and support personnel.
• Develop, document and support scripted processes in support of EDI, backup, and other automated tasks.
• Provide internal admin assistance to the senior systems and network administrator.
• Interact directly with end users, other technical resources, and decision-makers.

Thurman Industries, Inc., Everett, WA, operators of hardware and liquidation stores in the Pacific Northwest under the names Thurman Supply, Pay 'N Pak, paynpak.com, and Home Center Liquidators.

Titles: Systems Administrator - 1994-1996, Senior Systems Administrator - 1996-2001, MIS Manager - 2000-2001

• Installed and managed fourteen remote sites and the corporate office computer and network systems as part of a two-person team.
• Managed all telecom systems and services for voice and data.
• Planned and implemented in-store wireless networks, cutting man hours devoted to inventory management by 2/3.

Senior manager stated: "When we give you something to get done we know it will be done right with attention to detail." Store manager stated: "When you explain problems to me you treat me with respect, and then you fix the problem!"

Seattle Community Network, Seattle, WA, www.scn.org, a free internet service provider in Seattle.

Participation: Operations Committee - 1997-2002

• Provide ongoing volunteer-based support as part of operations committee, supporting Sun Solaris and RedHat Linux servers.
• Support network operations of Sendmail (email), Apache (HTTP), BIND (DNS) and other software and services as part of ongoing ISP operations.
• Manage development of upgrade system for rollout in 2002.

SCS Compute, Inc.; Bellevue, WA, (out of business) developers of corporate and professional tax and accounting software.

Job Title: Software Support Technician - 1993-1994

• Provided technical support for commercial tax software on DOS, Novell, LANtastic, Xenix and Unix platforms.
• Performed software quality assurance testing.

Thomas Cook Foreign Currency; Bellevue, WA, over-the-counter dealers in foreign currency, foreign travelers cheques, foreign drafts and wires, and precious metal coins and bars.

Job Titles: Customer Service Representative - 1988-1990, Corporate Account Representative - 1990-1992, Branch Supervisor - 1992, Assistant Branch Manager - 1992-1993

• In addition to currency and precious metals transactions, provided in-house technical support for terminals and printers as on-site expert working with corporate MIS.
• Wired and installed new locations for serial terminals and printers, order voice and data telecom service.

Skills Focus/Keywords

Unix, Red Hat Linux, Windows 2000 Server and Workstation, Windows 2003 Server, Windows NT Server and Workstation, Windows XP Professional, Windows 9x/ME, MacOS, PalmOS, Sun Solaris, SCO OpenServer, TCP/IP, Sendmail, Samba, Apache, Internet Information Server, Informix Dynamic Server database, MySQL database, wireless ethernet, LAN, WAN, DNS, BIND, shell programming, Perl, network and system security, backup solutions, disaster recovery, installation and maintenance, site design, project management, team management, customer service, retail point-of-sale, inventory management, accounting and banking system, voice and data telecom, phone system management, policy and procedure development, technical writing, workstations, servers, modems, serial terminals, printers.

References available on request.

19 December, 2004